Product Disclosure Statements

Use the helpful links below to our Product Disclosure Statements (PDS). For further information please call us on 1300 888 318.

Credit insurance

PDS for Vehicle Equity - Purchased from 5 October 2021
PDS for Vehicle Equity - Purchased before 5 October 2021
PDS for Vehicle Equity - Purchased before 15 March 2021
PDS for Vehicle Equity - Purchased before 8 April 2019
PDS for Loan Protection - Purchased from 5 October 2021
PDS for Loan Protection - Purchased before 5 October 2021
PDS for Loan Protection - Purchased before 15 March 2021
PDS for Loan Protection
PDS for Mortgage Protection

Home insurance

PDS for Accidental Damage
PDS for Listed Events
PDS for Fundamentals
PDS for Landlords Insurance

Car insurance

PDS for Car Insurance

Financial Services Guide

To find out more about us and the financial services we provide, you can access our Financial Services Guide here.

Service Commitment

LFI aims to deliver a great customer experience and is proud to support the General Insurance Code of Practice

The objectives of the Code are:

  • To promote better, more informed relations between insurers and their customers;
  • To improve consumer confidence in the insurance industry;
  • To provide better mechanisms for the resolution of complaints and disputes between insurers and their customers; and
  • To commit insurers and the professionals they rely on to higher standards of customer service.

Our Service Commitment

LFI is committed to providing great service. If our service or products don’t meet your expectations, we want to know. It’s easy to lodge a complaint - just give us a call on 1300 888 318.

As part of our commitment to customer service, we provide an internal dispute resolution process to deal with any complaint you may have in the event that you are not satisfied with our products or services. Find out more about our Disputes Resolution process here.

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Copyright © 2024 All Rights Reserved | Insurance cover provided is subject to policy terms and conditions. LFI Group Pty Ltd | ABN 31 138 903 581 | AFSL 413613 (LFI). LFI is the issuer of LFI Loan Protection Insurance, LFI Vehicle Equity Insurance and LFI Mortgage Protection Insurance. LFI acts under its own AFSL and until 12 April 2024, under an agreement with the insurance product issuer, Insurance Australia Limited (IAL) ABN 11 000 016 722 AFSL 227681 trading as CGU Insurance. For more information, see our Financial Services Guide (FSG). All advice on this site is general only and may not suit your particular circumstances, objectives, financial situation or needs. Product Disclosure Statements are available on this website or by calling 1300 888 318.