LFI aims to deliver a great customer experience and is proud to support the General Insurance Code of Practice.
The objectives of the Code are:
- To promote better, more informed relations between insurers and their customers;
- To improve consumer confidence in the insurance industry;
- To provide better mechanisms for the resolution of complaints and disputes between insurers and their customers; and
- To commit insurers and the professionals they rely on to higher standards of customer service.
Our service commitment
LFI is committed to providing great service. If our service or products don’t meet your expectations, we want to know. It’s easy to lodge a complaint - just give us a call on 1300 888 318.
As part of our commitment to customer service, we provide an internal dispute resolution process to deal with any complaint you may have in the event that you are not satisfied with our products or services. Find out more about our Disputes Resolution process here.