Service commitment

LFI aims to deliver a great customer experience and is proud to support the General Insurance Code of Practice.

The objectives of the Code are:

  • To promote better, more informed relations between insurers and their customers;
  • To improve consumer confidence in the insurance industry;
  • To provide better mechanisms for the resolution of complaints and disputes between insurers and their customers; and
  • To commit insurers and the professionals they rely on to higher standards of customer service.

Our service commitment

LFI is committed to providing great service. If our service or products don’t meet your expectations, we want to know. It’s easy to lodge a complaint - just give us a call on 1300 888 318.

As part of our commitment to customer service, we provide an internal dispute resolution process to deal with any complaint you may have in the event that you are not satisfied with our products or services. Find out more about our Disputes Resolution process here.

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Copyright © 2019 All Rights Reserved | Insurance cover provided is subject to policy terms and conditions. LFI Group Pty Ltd | ABN 31 138 903 581 | AFSL 413613 (LFI). LFI is the issuer of LFI Mortgage Protection Insurance, LFI Loan Protection Insurance and LFI Vehicle Equity Insurance. With respect to mortgage protection insurance and loan protection insurance, LFI is authorised to issue life insurance cover on behalf of Integrity Life Australia Limited| ABN 83 089 981 073 | AFSL 245492, however, Integrity Life does not provide any advice under its AFSL on this cover. LFI may refer clients to Insurance Australia Limited | ABN 11 000 016 722 | AFSL 227681 trading as CGU Insurance (CGU) for home and contents and car insurance products. CGU advises on and issues these products. This is general information only and may not suit your particular circumstances, objectives, financial situation or needs. Before purchasing consider your personal circumstances and objectives and the relevant Product Disclosure Statement available on this website or by calling 1300 888 318. Liberty Financial Pty Ltd | ABN 65 151 158 628 | Australian Credit Licence 286596 is a business partner of LFI. Liberty Financial does not itself underwrite insurance products or services.