LFI Group Family Violence Policy

LFI Group recognises that domestic and family violence is not uncommon and is a serious issue throughout the Australian community. It recognises that normal processes and procedures of insurers can disproportionately disadvantage customers who are affected by family violence.

LFI Group is committed to addressing domestic and family violence by supporting customers and staff who are affected by it.

If you are affected by family violence you can expect us to:

  • make your safety and privacy an absolute priority, including the protection of important personal information, including your location and contact information;
  • adapt our communications to suit your circumstances;
  • engage with you with appropriate empathy, sensitivity and flexibility;
  • adjust our requirements where possible to prevent your vulnerability from disadvantaging you;
  • recognise that financial hardship often confronts people affected by family violence and proactively assist you with access to financial hardship assistance; and
  • train our staff to understand the issues facing you and equip them to refer you to specialist support where that may assist you.
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Copyright © 2020 All Rights Reserved | Insurance cover provided is subject to policy terms and conditions. LFI Group Pty Ltd | ABN 31 138 903 581 | AFSL 413613 (LFI). LFI is the issuer of LFI Mortgage Protection Insurance, LFI Loan Protection Insurance and LFI Vehicle Equity Insurance. LFI may refer clients to Insurance Australia Limited | ABN 11 000 016 722 | AFSL 227681 trading as CGU Insurance (CGU) for home and contents and car insurance products. CGU advises on and issues these products. This is general information only and may not suit your particular circumstances, objectives, financial situation or needs. Before purchasing consider your personal circumstances and objectives and the relevant Product Disclosure Statement available on this website or by calling 1300 888 318. Liberty Financial Pty Ltd | ABN 65 151 158 628 | Australian Credit Licence 286596 is a business partner of LFI. Liberty Financial does not itself underwrite insurance products or services.