Feedback

We'd love to hear from you

Our goal is to provide fast and fuss-free service to our customers. If you’ve had a great experience, we’d love to hear from you. We also recognise that there may be an occasion when you are not satisfied with the outcome. If we haven’t met your expectations, please let us know and we'll do our best to resolve things as quickly as possible.

1300 888 318 Monday to Friday, 8.30am - 5.30pm (AEST)
service@lfi.com.au

Resolve an issue

If you have a concern please get in touch with us. We will take the time to understand the issue and do everything we can to fix it. In most cases, we can resolve these things on the spot but, if this isn’t possible, we’ll let you know when you can expect us to get back to you.

Get a solution

If after working with our team you aren’t satisfied with the outcome, you may request your complaint to be escalated to our dedicated Resolutions Team. They will review your concerns via our own resolutions process which is provided to you free of charge. Please email resolutions@lfi.com.au and a member of the team will be in touch within 10 working days.

Further help

If you're still not satisfied with the outcome, you can refer your matter to the Australian Financial Complaints Authority (AFCA) which provides a free, independent dispute resolution service:
1800 931 678
info@afca.org.au
www.afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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Copyright © 2019 All Rights Reserved | Insurance cover provided is subject to policy terms and conditions. LFI Group Pty Ltd | ABN 31 138 903 581 | AFSL 413613 (LFI). LFI is the issuer of LFI Mortgage Protection Insurance, LFI Loan Protection Insurance and LFI Vehicle Equity Insurance. LFI may refer clients to Insurance Australia Limited | ABN 11 000 016 722 | AFSL 227681 trading as CGU Insurance (CGU) for home and contents and car insurance products. CGU advises on and issues these products. This is general information only and may not suit your particular circumstances, objectives, financial situation or needs. Before purchasing consider your personal circumstances and objectives and the relevant Product Disclosure Statement available on this website or by calling 1300 888 318. Liberty Financial Pty Ltd | ABN 65 151 158 628 | Australian Credit Licence 286596 is a business partner of LFI. Liberty Financial does not itself underwrite insurance products or services.